Local Business Profile Data Deletion Policy

Article 1 (Purpose)

This policy defines retention and deletion handling for data processed in Local Business Profile.

Article 2 (Data Scope)

• Account and business information
• User content (profile/landing/case/news and uploaded assets)
• AI inputs/outputs and AI Chat conversation logs
• Flyer generation files
• Access, operation, and audit logs
• Instagram integration data
• Support and inquiry records
• Billing and payment records

Article 3 (Retention Windows)

Standard retention windows are as follows, subject to lawful extension where required:

• Restore window: within 30 days after the deletion action
• Content deletion (Service/Job/Case/News/FAQ): once more than 30 days have elapsed after the deletion action
• Business/Profile core data deletion: once more than 30 days have elapsed after the deletion action

Subscription cancellation alone does not delete page or Business data.

We retain contract, payment and tax evidence, and service operation and security records, for as long as necessary to meet legal obligations and fulfill their respective purposes. When retention is no longer necessary, or applicable law requires deletion or other action, we take appropriate measures such as deletion or anonymization.

Article 4 (Deletion Requests)

Deletion requests are processed after identity verification. We target processing within 30 days from receipt; actual timing may vary based on legal retention duties, dispute handling, and security investigations.

Public contact (no login): https://ilb.net/us/official
Business inquiries: use the AI Chat or email button on the relevant public page

Article 5 (Stopping Instagram Data Processing)

Instagram processing can be stopped by either disconnecting in dashboard settings or revoking app authorization in Meta account settings. Deletion of previously imported data requires a separate deletion request.

Article 6 (Legal Hold)

We may retain all or part of requested data where required by law, fraud prevention, dispute handling, or security operation.

Article 7 (Deletion Methods)

We apply logical deletion and physical deletion as appropriate. Backup data is deleted progressively based on backup rotation schedules.

In dashboard operations, "Delete this business" first archives the business (hidden from owner lists). Physical deletion is processed later based on the retention windows above.

Article 8 (AI Data Handling)

AI input/output data is not used for model training or retraining and is retained and deleted under this policy.

Article 9 (Anonymized and Statistical Data)

We may retain and use anonymized statistical information that cannot be used to identify specific individuals.

Article 10 (Policy Updates)

We may update this policy due to legal, operational, or technical changes. Material updates will be announced through the Service or website.

Article 11 (Contact)

Public contact (no login): https://ilb.net/us/official
Business inquiries: use the AI Chat or email button on the relevant public page

The ordinary deletion and cancellation window is 30 days. Private recovery copies of deleted storage objects expire within an additional 7 days (up to 37 days from the deletion request). This does not extend the user restoration period.